Refund policy

Returns & Refund Policy

At Alaypayuthe, every saree and garment is carefully inspected before it reaches you. We strive to ensure that every order meets our quality standards. If, however, you receive a damaged or incorrect product, we're here to help.

Returns

We accept returns only under the following circumstances:

  • You have received a damaged product.
  • You have received an incorrect item.
  • The product has a manufacturing defect.

To be eligible for a return:

  • You must notify us within 48 hours of delivery.
  • The product must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, packaging, and complimentary items must be intact.
  • An unboxing video recorded from the moment the sealed package is opened is mandatory for all damage, defect, or wrong-product claims.

Claims submitted without an unboxing video may not be eligible for approval.

Items Not Eligible for Return

As each product is carefully sourced and photographed, we are unable to accept returns for:

  • Change of mind
  • Personal preference
  • Colour variations due to screen settings or lighting
  • Fabric texture or weave variations that are characteristic of handloom products
  • Incorrect size selection (where size information has been provided)
  • Products that have been used, washed, altered, or damaged after delivery
  • Clearance, sale, or promotional items (unless received damaged or incorrect)

Refunds

Once your returned item is received and inspected:

  • If the claim is approved, the refund will be processed to your original payment method within 5–7 business days.
  • Shipping charges are non-refundable unless the error was on our part.
  • If a replacement is available, we may offer a replacement instead of a refund, based on your preference.

Exchanges

Exchanges are available only for:

  • Wrong product delivered
  • Manufacturing defects
  • Transit damage

Subject to product availability.

Return Shipping

If the return is approved due to our error (wrong item, damaged product, or manufacturing defect), Alaypayuthe will arrange the return pickup or reimburse the reasonable return shipping cost.

For all other situations where a return is not eligible under this policy, return shipping will not be applicable.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

How to Request a Return

Please contact us within 48 hours of delivery with:

  • Order Number
  • Your Name
  • Reason for the request
  • Clear photographs of the product
  • Unboxing video
  • Contact Number

You can reach us through:

We aim to respond to all requests within 1–2 business days.

A Note from Alaypayuthe

Many of our collections feature handloom weaves crafted by skilled artisans. Slight irregularities in weave, texture, or colour are not defects—they are a beautiful reflection of authentic craftsmanship and make every piece truly one of a kind.

Thank you for supporting Indian artisans and choosing Alaypayuthe.